Chatham-Kent Health Alliance (CKHA) wants to make improvements based on patient feedback.
The new Patient Experience Survey, designed by CKHA, is a tool to collect timely, direct feedback about a patient's hospital stay following their discharge. It's being used to support the hospitals' strategic plan, and help officials make improvements based on public input.
"The Patient Experience Survey helps us better understand care from the patient's point of view," said Fannie Vavoulis, Director, Communications and Patient Experience at CKHA. "Every response matters because it shows us what's working and where we need to do better. Most importantly, it helps ensure our improvements are guided by the voices of the people we serve."
The survey will be completed online, with all responses remaining confidential.
When patients register at the hospital, they will be asked for their email address and consent for CKHA to email the patient the survey. Four or five days after their discharge, the patient will receive the survey in an email from experience@ckha.on.ca.
You can learn more about the survey here.
